Chatbot Use Cases: What Bots Can Do for Different Industries

chatbot use cases

Because candidates could simply Google the answers to questions when using Email for screening. Facebook is still the most popular social network with over a billion active users every single day. So, let us look at what is a Facebook chatbot and move on to how to use the chatbot for FB. Once you implement a Chatbot on your WhatsApp Business number, you don’t need to worry much about handling your customers even during non-working hours.

What is chatbot best used for?

Chatbots can ask questions throughout the buyer's journey and provide information that may persuade the user and create a lead. Chatbots can then provide potential customer information to the sales team, who can engage with the leads.

Today, almost every big retail company that fully or partially operates online has a chatbot. Companies like Sephora, H&M, Decathlon, Ikea, Walmart, and many more implemented chatbots a long time ago. GEICO’s virtual assistant starts conversations and provides the necessary information, but it doesn’t handle requests. For instance, if you want to get a quote, the bot will redirect you to a sales page instead of generating one for you. GEICO, an auto insurance company, has built a user-friendly virtual assistant that helps the company’s prospects and customers with insurance and policy questions.

Messaging channel bots

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  • This way you heavily reduce the burden of your customer support agents as the user gets their queries answered with the WhatsApp Chatbot.
  • They’re typically used to schedule meetings with sales reps for product demonstrations.
  • They can also collect leads by encouraging your website visitors to provide their email addresses in exchange for a unique promotional code or a free gift.
  • Whole Foods uses chatbots in its live chat feature, letting customers ask questions in real-time.
  • Bots employed for refunds can further reduce the time involved in this process and help the parties involved.
  • And, in the long run, you will be much happier with your investment seeing the great results that the bot brings your company.

Like many of us, pain and frustration could be your initial associations. But chatbots have actually come a long way—and I’ve pulled some of the best chatbot use cases to show just how varied and, dare I say, smart they can be. This list is not exhaustive, as chatbots are becoming more and more versatile and capable via AI (e.g. Natural Language Processing). These chatbot providers focus on a specific area and develop features dedicated to that sector. So, even though a bank could use a chatbot, like ManyChat, this platform won’t be able to provide for all the banking needs the institution has for its bot. Therefore, you should choose the right chatbot for the use cases that you will need it for.

How Do Chatbots Work?

Similar to how a chatbot for education assists students in finding the perfect course, relevant chatbot use cases also include offering career guidance and aiding in job placement. By leveraging the power of ChatGPT alternative chatbot use cases, you can create a stress-free assignment submission process that benefits both students and the institution. No more worrying about technical glitches or missed deadlines, students confidently submit their work, knowing it will reach the right place and person.

Where can chatbots be deployed?

When creating a chatbot, you design the logic of a chatbot. To then bring it to life so your users can interact with it, you must deploy it on one of the media, which include Web pages, Facebook Messenger, WhatsApp and Twilio phone numbers.

Bots not only streamline customer experiences at every stage in the service process but are also aids to the support agents. Chatbots can serve as virtual assistants helping prospects choose the product that fits their needs. Rule-based or AI-powered, these chatbots provide customers with tailored product recommendations, thus improving the shopping experience and creating more loyal customers. Chatbot for Real Estate is a great way to cut down routine work from real estate agents while providing a better customer experience.

The benefits of using chatbots

Users can reorder saved or older orders and also access information on Pizza Hut’s latest promotions. Likewise, Taco Bell’s TacoBot allows you to place an order through the instant messaging service, Slack. Chatbot services are increasingly used for scheduling appointments for personal services. People can book appointments with doctors, fitness instructors, beauticians, legal consultants and other service providers using virtual assistants. Whether you’re only getting started with chat automations or already have some in place, these chatbot examples are easy to replicate to enhance the customer experience. You could also keep track of your customer actions on your website and use a chatbot to offer complementary products in a conversational manner.

chatbot use cases

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The purpose for which a chatbot is designed determines how it is written. What you may not be completely familiar with, however, is how to build a chatbot, despite your familiarity with the concept and its many applications. In fact, 93% of U.S. shoppers cite discounts and offers as important factors when deciding whether to purchase from a retailer or brand. Or, you can just set up the tool to offer users this option from the very beginning of the conversation. And once they land at your knowledge base, they can search for the necessary article themselves by typing in keywords in the search bar.

  • Also, we provide a library of over 500 templates to help you in any chatbot use case.
  • The bot not only allowed users to read breaking news but also provided them with customized results depending on their preferences.
  • The chatbot recommends different meditation and relaxation techniques to help people overcome anxiety episodes based on the session.
  • The chatbots can give customers 24/7 access to track orders and package information.
  • The chatbot is capable of confirming the user’s order, and location, and helping to process the payment, as well.
  • The inherent value extends to providing consistency and coherence to employee communication and reducing confusion for the end-user while delivering an instant response.

Speed is an essentiality in the news industry, and that is a primary feature of chatbots. With this vital ingredient, chatbots are being leveraged for the following use cases. Here’s a striking commonality with a majority of news chatbots, they all leverage already popular messengers to deliver the news. It is filled with jargon that could confuse and scare away most consumers.

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Thanks to the automation use case, they were able to slash the claim resolution time by 60%. KLM leverages Facebook Messenger’s checkbox plugin to provide travelers with booking confirmations, check-in notifications, boarding passes, and flight status updates via Messenger. Since these updates will be read at a much higher rate than email updates, there’s a lower chance of the customer not being at home to accept the delivery. This could reduce the expenditure incurred by you while rescheduling the delivery. Check out the example below to see how HelpBot replies to customers. Not only that, energy costs are soaring to new highs every quarter.

chatbot use cases

How are chatbots used in social media?

A chatbot is a type of bot that uses artificial intelligence to answer questions and perform simple tasks in messaging apps such as Facebook Messenger. A chatbot can be used for customer service, data and lead collection, shopping recommendations, and more.

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